lodivip Privacy Policy – How We Collect, Use, and Protect Your Personal Data

When you register an account or use any feature of the lodivip platform, we collect certain personal information that is necessary to provide you with a safe, fair, and fully functional gaming experience. The categories of data we collect include information you provide directly, information collected automatically from your device and browser, and data related to your transactions on the platform. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required by applicable regulations.

The following types of personal data may be collected from you during registration, account use, and payment processing:

• Account information: Your full name, date of birth, email address, username, and password created at registration. This information is required to verify your identity and ensure you meet the minimum age requirement of 21 years old.
• Contact and identity details: A valid government-issued ID or other verification documents may be requested to comply with know-your-customer (KYC) obligations under applicable Philippine regulations. This may include a copy of a national ID, passport, or driver's licence.
• Payment and transaction data: Information about deposits and withdrawals processed in Philippine Peso (PHP), including your payment method details, transaction amounts, and timestamps. We do not store complete card numbers or full bank account credentials on our servers.
• Device and browser data: Technical information such as your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs. This data is collected automatically when you access the lodivip website or mobile platform.
• Usage data: Information about how you navigate and interact with the platform, including pages visited, games played, session duration, betting history, and feature usage patterns. This helps us improve platform performance and personalize your experience.
• Cookie and tracking data: Information collected via cookies, local storage, and similar technologies as described in Section 3 of this policy.

lodivip uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and understand how visitors interact with our website. Cookies are small text files placed on your device by your browser when you visit the platform. They allow the platform to recognise your browser on return visits and remember information such as your login session and language preferences. By continuing to use the lodivip platform after being notified of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

We use the following types of cookies and tracking tools:

• Essential cookies: Required for the platform to function correctly. These cookies enable core features such as account login sessions, security tokens, and page navigation. Without these cookies, certain parts of the platform cannot operate.
• Functional cookies: Used to remember your preferences and settings, such as your chosen language or display options, so you do not need to reconfigure them on each visit.
• Analytics and performance cookies: Help us understand how users navigate the platform, which pages are most frequently visited, and where technical errors occur. The data collected through these cookies is aggregated and does not identify individual users by name.
• Security cookies: Used to detect and prevent fraudulent activity, protect accounts from unauthorised access, and support our compliance obligations.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform and prevent you from accessing certain features of your lodivip account. We do not use cookies to serve third-party advertising on the platform.

lodivip does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We only share your information with carefully selected third-party service providers where it is strictly necessary to operate the platform and deliver services to you. Any third party that receives your data is contractually required to handle it securely and use it only for the specific purpose for which it was shared. We review our third-party relationships regularly to ensure ongoing compliance with applicable data protection standards.

The third parties with whom we may share your data include:

• Payment processors: Local Philippine payment service providers who facilitate PHP deposits and withdrawals on the platform. These providers receive only the data necessary to process your specific transaction.
• Identity verification providers: Services that assist us in verifying your identity and age as required by KYC and AML obligations. These providers process your submitted documents securely and do not retain them beyond what is required by law.
• Game content providers: Third-party suppliers of slot game, live casino, and sports betting content whose systems integrate with the lodivip platform. These providers may receive anonymised session data necessary to deliver game functionality.
• Regulatory and law enforcement authorities: We may be required by law to disclose personal data to regulators, law enforcement agencies, or courts in the Philippines in response to a lawful request or legal obligation.

We do not share your personal data with any third parties for advertising, profiling, or data brokerage purposes. All data sharing is governed by written agreements that impose obligations consistent with the data protection standards described in this policy.

The lodivip platform is strictly intended for adults aged 21 and above, as required under the laws applicable to online gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21, and we take active steps during the registration process to verify that users meet the minimum age requirement. If we discover that personal data has been collected from an underage user, we will take immediate action to delete that data and close the associated account, and any deposits will be handled in accordance with our account closure procedures.

Parents and guardians who have reason to believe that a minor in their household has registered on the lodivip platform or provided personal information without authorisation are encouraged to contact the support team immediately. We will investigate and act promptly on all such reports. lodivip also supports the responsible gaming tools available on the platform, which include account controls that can help prevent minors from accessing the service. Protecting young people from online gambling is a shared responsibility, and we encourage all adults in the Philippines to use parental controls on shared devices.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lodivip handles your personal data, we encourage you to get in touch with the support team. You can reach us by logging into your account and submitting a query through the account dashboard, or by emailing us directly at the address below. We aim to respond to all privacy-related inquiries within a reasonable timeframe and will work with you to resolve any concern as efficiently as possible.

For general privacy questions, data access requests, correction requests, or deletion requests, please contact:

If you prefer to browse answers to common questions before contacting support, the FAQ page covers many of the most frequently asked topics related to accounts, payments, and platform policies. For matters related to responsible gaming and account self-exclusion, please visit the Responsible Gaming page for the full range of tools available to you as a lodivip member.